Privacy Policy
Last Updated: 24 March 2025 · Effective Date: 24 March 2025
1. Introduction
Myzentrova ("we", "us", "our") is committed to protecting the personal data of individuals who interact with our services, website, and team. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
By using this website or engaging our services, you acknowledge that you have read and understood this policy. If you have questions, please contact us at privacy@myzentrova.
2. Data We Collect
We may collect the following categories of personal data:
- Contact information: name, email address, phone number
- Enquiry content: details you provide in contact forms or email messages
- Usage data: pages visited, browser type, IP address (via analytics, if consented)
- Communication records: correspondence with our team
We collect data only when you voluntarily provide it (e.g. by submitting a contact form) or when you consent to analytics tracking via our cookie consent tool.
3. How We Use Your Data
Personal data collected is used solely for the purposes described below:
- Responding to enquiries and requests submitted via the contact form
- Communicating about service engagements, proposals, and project updates
- Improving our website based on aggregated, anonymous usage analytics
- Complying with legal obligations under Malaysian law
We do not use your personal data for unsolicited marketing without your explicit consent. We do not sell, rent, or share your personal data with third parties for their own marketing purposes.
4. Legal Basis for Processing
Under Malaysia's PDPA, we process personal data on the following bases:
- Consent: for analytics cookies and marketing communications
- Contractual necessity: for service delivery and client communications
- Legitimate interest: for security monitoring and fraud prevention
- Legal obligation: for record-keeping required by applicable law
5. Data Retention
We retain personal data only for as long as necessary for the purpose it was collected:
- Enquiry data: up to 24 months from the date of last contact
- Client project data: up to 5 years after project completion, for compliance
- Analytics data: aggregated and anonymised within 26 months
After retention periods expire, data is securely deleted or anonymised.
6. Data Protection Measures
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include:
- HTTPS encryption for all data transmitted via this website
- Access controls limiting internal access to personal data on a need-to-know basis
- Secure cloud storage with reputable providers operating under data processing agreements
- Regular review of data handling practices
7. Cookies
We use cookies on this website. For detailed information on the types of cookies used and how to manage your preferences, please see our Cookie Policy.
8. Third-Party Services
We may use the following third-party services that may collect data as described in their own privacy policies:
- Google Analytics — website usage analytics (only with your consent)
- Email service providers — for sending communications
We are not responsible for the privacy practices of third-party websites linked from this site.
9. Your Rights Under PDPA
Under Malaysia's Personal Data Protection Act 2010, you have the following rights:
- Access: request a copy of personal data we hold about you
- Correction: request correction of inaccurate or incomplete data
- Withdrawal of consent: withdraw consent to processing at any time
- Limiting processing: request that we limit how we use your data
To exercise these rights, contact us at privacy@myzentrova. We will respond within 14 business days.
10. Children's Privacy
Our services are directed at business clients and are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be indicated by updating the "Last Updated" date above. Continued use of our website after changes constitutes acceptance of the updated policy.
12. Contact
Data Controller: Myzentrova
Address: 14 Jalan P. Ramlee, 50250 Kuala Lumpur, Malaysia
Privacy enquiries: privacy@myzentrova
General contact: [email protected]